February 19th, 2012
In the robotic world of finance where sometimes mortgage applications can be made by a computer, client the Earl Shilton Building Society understands the importance of being treated like an individual and prefers to take the human perspective with its customers.
Indeed recently Audrey Green, Business Development Director at the Society commented, “Here at the Earl Shilton we strongly believe that every mortgage application is different and should be dealt with individually, rather than a computer declining it simply because it doesn’t meet strict criteria. Therefore our friendly mortgage team is on hand to talk to customers face to face and provides a human perspective on their requirements.”
One such case was Claire Lenthall, a first-time buyer from Leicester who has been able to get onto the property ladder thanks to the Earl Shilton. Disillusioned with the high street mortgage lenders, Claire instead opted for a mortgage product from the local building society and was full of praise for their service. You can read more about her experiences in THIS ARTICLE, featured in the Leicester Mercury property supplement this weekend.